Heat Pump Service Plans & Support
Ongoing servicing, maintenance and optimisation support designed to help keep heat pump systems operating efficiently and reliably long-term.
Why service plans matter
- Maintain efficiency & performance
- Help reduce unexpected breakdowns
- Support long-term reliability
- Monitor controls & optimisation
- Maintain system health
Regular servicing and optimisation checks can help keep systems running efficiently and comfortably.
Choose a service plan
Example service plans that can be customised around the level of support required.
Essential
Ideal for annual servicing and peace of mind.
£12.99
Minimum 12-month term
- ✓ Annual heat pump service
- ✓ Manufacturer-recommended service schedule
- ✓ Visual safety & performance checks
- ✓ Filter & strainer cleaning where applicable
- ✓ Basic performance review
- ✓ Service reminders
- ✓ Telephone advice & support
- ✓ Standard booking priority
Plus
Ideal for improved performance and faster support.
£19.99
Minimum 12-month term
- ✓ Everything in Essential
- ✓ Annual optimisation review
- ✓ Weather compensation review
- ✓ Heating controls check
- ✓ Hot water settings review
- ✓ Efficiency advice to help reduce running costs
- ✓ Priority attendance — We aim to attend urgent faults within 2 working days, subject to engineer availability.
- ✓ 10% labour discount on non-warranty repairs
- ✓ Priority telephone & email support
Complete
Maximum support with our fastest response times.
£29.99
Minimum 12-month term
- ✓ Everything in Plus
- ✓ Advanced system optimisation
- ✓ Annual system health report
- ✓ Performance fine tuning
- ✓ Priority attendance — We aim to attend the same working day where possible, or the next working day,subject to engineer availability.
- ✓ 15% labour discount on non-warranty repairs
- ✓ Priority technical support
All plans are subject to a minimum 12-month term. Labour discounts apply to non-warranty repairs only. Replacement parts are charged separately. Priority attendance applies during normal working hours and is subject to engineer availability.
Compare our plans
See what’s included with each level of support.
| Feature | Essential | ⭐ Plus | Complete |
|---|---|---|---|
| Annual heat pump service | ✓ | ✓ | ✓ |
| Manufacturer service schedule | ✓ | ✓ | ✓ |
| Safety & performance checks | ✓ | ✓ | ✓ |
| Telephone support | ✓ | ✓ | ✓ |
| Annual optimisation review | — | ✓ | ✓ |
| Weather compensation review | — | ✓ | ✓ |
| Heating controls review | — | ✓ | ✓ |
| Running cost advice | — | ✓ | ✓ |
| Priority attendance | Standard | 2 working days | Same day* / Next day |
| Labour discount | — | 10% | 15% |
| Annual system health report | — | — | ✓ |
*Same-day attendance where possible, otherwise the next working day. Priority attendance applies during normal working hours and is subject to engineer availability.
Need a one-off heat pump service?
Not ready to join a service plan? We also offer one-off heat pump servicing, health checks and optimisation visits.
What’s included?
Regular servicing and system reviews can help identify issues before they become larger problems.
01 — Servicing
Manufacturer-recommended annual service including safety, performance and system health checks.
02 — Optimisation
Reviewing weather compensation, flow temperatures and controls to help improve comfort and efficiency.
03 — Priority Support
Priority booking for plan members together with discounted labour on eligible repairs.
Designed for long-term performance
Heat pumps are designed to run steadily and efficiently long-term. Regular servicing and optimisation can help systems continue operating properly year after year.
Efficiency
Correct setup and maintenance can help reduce unnecessary electricity use.
Reliability
Regular checks may help spot issues earlier and reduce unexpected problems.
Comfort
Optimisation and controls tuning can help maintain stable indoor temperatures.
Service plan FAQs
Do heat pumps need annual servicing?
Regular servicing is generally recommended to help maintain performance, efficiency and system health.
Can you service systems you didn’t install?
In many cases yes, depending on the system type and condition.
Does optimisation help running costs?
Correct controls and lower flow temperatures can sometimes improve efficiency significantly.
Can plans include repairs?
Some plans may include discounted callouts or repair support depending on the level selected.
Looking for ongoing heat pump support?
Enquire about service plans, servicing or optimisation support.